Comments on: The best secret to keeping your customers thrilled: In a digital world, handwritten notes are worth the extra effort http://www.momeomagazine.com/the-best-secret-to-keeping-your-customers-thrilled/ A resource publication for Entrepreneurial Moms Fri, 03 Feb 2012 15:26:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: uberVU - social comments http://www.momeomagazine.com/the-best-secret-to-keeping-your-customers-thrilled/comment-page-1/#comment-581 uberVU - social comments Thu, 11 Mar 2010 22:11:06 +0000 http://www.momeomagazine.com/?p=2592#comment-581 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by cherib: The best secret to keeping your customers thrilled: In a digital world, handwritten notes are worth the extra effort http://ow.ly/1h1Hy... Social comments and analytics for this post…

This post was mentioned on Twitter by cherib: The best secret to keeping your customers thrilled: In a digital world, handwritten notes are worth the extra effort http://ow.ly/1h1Hy...

]]> By: Anonymous http://www.momeomagazine.com/the-best-secret-to-keeping-your-customers-thrilled/comment-page-1/#comment-1735 Anonymous Thu, 11 Mar 2010 18:40:00 +0000 http://www.momeomagazine.com/?p=2592#comment-1735 Cool idea Kim! So effective. When we owned a retail store I sent hand written thank you notes to our reps that helped us out with some free goodies for an event we were having. Best strategy, because whenever I called about something after that point, they were more than glad to help me. In fact I heard from a friend in one of the organisations that my thank you note had pride of place on the reps noticeboard and she told everyone about it. A little bit of kindness went a long way! So not only can it work with your customers it can work with suppliers as a well. Recently I also sent a thank you note (and cafe voucher) to a client who had made a referral. When I saw him next he asked me if that was correct? He was so shocked to receive not only the thank you note but the voucher also. I can tell you that he still raves about that small gesture, no-one had ever given him "something for nothing" as he put it! Cool idea Kim! So effective. When we owned a retail store I sent hand written thank you notes to our reps that helped us out with some free goodies for an event we were having. Best strategy, because whenever I called about something after that point, they were more than glad to help me. In fact I heard from a friend in one of the organisations that my thank you note had pride of place on the reps noticeboard and she told everyone about it. A little bit of kindness went a long way! So not only can it work with your customers it can work with suppliers as a well.

Recently I also sent a thank you note (and cafe voucher) to a client who had made a referral. When I saw him next he asked me if that was correct? He was so shocked to receive not only the thank you note but the voucher also. I can tell you that he still raves about that small gesture, no-one had ever given him “something for nothing” as he put it!

]]> By: alyciaedgar http://www.momeomagazine.com/the-best-secret-to-keeping-your-customers-thrilled/comment-page-1/#comment-575 alyciaedgar Thu, 11 Mar 2010 17:40:47 +0000 http://www.momeomagazine.com/?p=2592#comment-575 Cool idea Kim! So effective. When we owned a retail store I sent hand written thank you notes to our reps that helped us out with some free goodies for an event we were having. Best strategy, because whenever I called about something after that point, they were more than glad to help me. In fact I heard from a friend in one of the organisations that my thank you note had pride of place on the reps noticeboard and she told everyone about it. A little bit of kindness went a long way! So not only can it work with your customers it can work with suppliers as a well.<br><br>Recently I also sent a thank you note (and cafe voucher) to a client who had made a referral. When I saw him next he asked me if that was correct? He was so shocked to receive not only the thank you note but the voucher also. I can tell you that he still raves about that small gesture, no-one had ever given him "something for nothing" as he put it! Cool idea Kim! So effective. When we owned a retail store I sent hand written thank you notes to our reps that helped us out with some free goodies for an event we were having. Best strategy, because whenever I called about something after that point, they were more than glad to help me. In fact I heard from a friend in one of the organisations that my thank you note had pride of place on the reps noticeboard and she told everyone about it. A little bit of kindness went a long way! So not only can it work with your customers it can work with suppliers as a well.

Recently I also sent a thank you note (and cafe voucher) to a client who had made a referral. When I saw him next he asked me if that was correct? He was so shocked to receive not only the thank you note but the voucher also. I can tell you that he still raves about that small gesture, no-one had ever given him “something for nothing” as he put it!

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